KOTLIE coffee machines support different capsule and coffee formats depending on the model. Please check your product page, user manual, or the support information provided with your machine for the exact compatible capsule types.

Clean the removable parts regularly with warm water and wipe the machine with a soft damp cloth. For descaling, follow the instructions in your user manual and use a suitable coffee machine descaling solution. Do not immerse the machine in water.

Make sure the water tank is filled and installed correctly. Check that the capsule holder or adapter is properly inserted and that there is no blockage in the outlet. If the machine has not been used for a while, run a water-only brewing cycle first.

Coffee volume can vary depending on the capsule type, coffee format, selected water level, and brewing resistance. This is normal within a small range. If the difference is significant, check that the adapter and outlet are clean and properly installed.

The model number is usually printed on the product label located on the bottom, back, or side of the coffee machine. It may also appear on the packaging or in the user manual.

Please contact KOTLIE customer support with your model number, order information, and the name or photo of the part you need. Our support team will help you identify the correct replacement part.